DELAYS

Depending on the time of year and the items ordered delivery delays may vary. You will receive by email an order confirmation. A second email will follow to confirm date of shipment. Be assured that we will do our best to deliver your order promptly. If you have any questions regarding the status of your order please contact us by email at boutique@lartisanducavalier.com or by phone during regular business hours at 418-575-3225 or toll free at 1-866-973-8425

RETURNS

If you are not completely satisfied with your purchase you can return it, at your expense, within 10 days of receiving it. We will exchange or reimburse the article as soon as we receive it in its original condition. IMPORTANT : Damaged, accidented, altered pieces or any item with missing parts will not be exchanged or refunded. Reimbursements will be made on the same card used for purchase.

Every item is guaranteed through its life duration against manufacture defect and premature wear except when the item is improperly used, accidented, cut, neglected, or sold to a third party. It is your responsibility to verify the integrity of the merchandise upon receipt. Damaged goods need to be reported quickly in order to take proper measures. Any custom-made article is non refundable with the exception of a warranty or an oversight on our part.